The home is tastefully decorated, with service users having had input into the décor. We truly feel the home is their home; and the service users direct the business accordingly.

Our qualified chefs meet regularly with the service users to develop and review the menus. All meals are prepared in-house from fresh produce to ensure a high quality of food is maintained and a good dining experience is achieved. We feel meal times are a very important part of our day and understand everyone is different, so we go to great lengths to ensure all needs and wishes are met. All special dietary requirements are able to be accommodated.

Our highly trained and dedicated Care team consist of a Manager, who solely dedicates their time to Birchy Hill, a Clinical Lead Nurse and full 24-hour nursing team, a head chef and supporting kitchen staff, a highly skilled care team, as well as maintenance and domestic staffs. All our staff members are trained above the national guidelines for Care Assistants.

An additional team of activity staff complement the Care team, as the relationship between taking part in activities and keeping healthy and happy is important with older people in care settings. The benefits of taking part and socialising with others can hugely improve their lives.

Birchy Hill offers care for service users who primarily require nursing care and have a mental health issue. We put a high importance on quality of life and our activity team direct and support our service users in maintaining hobbies and interests wherever possible, ensuring each person’s day is enriched, and that their opinions and knowledge are valued.