Despite Covid 19, CQC agrees we are admitting people safely to our homes

When 1% is great news.

As the Covid-19 pandemic restrictions started to be lifted, regulators began to consider ways of supporting homes in the event of a second wave. We heard through local inspectors that CQC were doing a thematic review of Infection Prevention and Control (IPC) practices across 300 specially selected homes that may help inform them in moving forward with a Covid specific IPC audit for all homes.

Imagine our delight then, when 3 of our 8 homes were chosen to be part of this pilot, making us 1% of the total chosen.

Hanbury Court, Birchy Hill, and Mabbs Hall went through the inspections with flying colours.

CQC recognised that all of the homes were:

  • “promoting safety through the layout and hygiene practices of the premises
  •  using PPE effectively and safely
  •  admitting people safely to the service”

CQC inspectors noted “good practice” was found in the homes. They had particular praise for our specially devised risk assessment for high risk workers which included monitoring the viral load such workers were exposed to.  They also commended our preparations for continuing visits during the winter when the weather may adversely affect garden visits.

Each inspection showed that Angel Care and MNS Care have robust procedures and have been proactive in dealing with all of the challenges a worldwide pandemic has thrown at us. This happening during a time when, most people recognise, the care industry was left unsupported. Of course, we lost vulnerable residents to the dreaded virus, and we grieve with and for families whose loved ones were taken from them weeks or months before their due time. But we also celebrate our residents, some centenarians, who contracted the virus and recovered. We thank our loyal and dedicated team of staff who soldiered on, stepping up to become the unrecognised heroes of the season. We have a professional on-the-ball Operations Director who guided us so admirably through the chaos of guidance that was changing frequently, more than daily at the peak of the outbreak. These things were instrumental to us coming through this horrid event with our spirits intact.

It is a great feeling to know our investment in putting in such robust processes has been recognised by our regulators. It is a pity these inspections are not rated, I’m sure our homes would be outstanding! They certainly deserve to be.

Covid-19 Update

We thank you for your continued support and patience as we move through the Covid pandemic.

Three of our homes have been selected by the CQC to be part of the National Infection Prevention inspection pilot scheme, we have received very positive feedback and the CQC have acknowledged our innovative and extremely safe practices during this pandemic, this shows that we are working in a Covid safe way, so residents’ safety and quality of placement can continue.

We are constantly reviewing and adjusting how we operate to comply with local and national guidelines and advice. As we are sure you aware this is a fluid situation, we have homes with a big geographical spread and are trying to manage this best we can to safeguard all concerned.

Birchy Hill Choices

Whether they are having a walk in the garden, or a siesta in front of the Post Office, rocking a baby, chasing the rebel chicken, singing, watching Royal Ascot or a favourite car show, enjoying a lovely slice of cake and a glass of sparkling wine, there are many more options for our residents, it is only about personal choice and having a quality time.